Shipping Policy

Last updated: 26 July 2026

This Shipping Policy applies to orders placed with GROLA.LT through our online store.

1. Shipping destinations

We currently deliver to Lithuania and selected European Union countries. Available destinations are displayed in the country selector and during checkout.

If your country or delivery method is not available at checkout, we are currently unable to deliver to that destination.

2. Order processing

Orders are prepared for dispatch as soon as possible after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next working day. Processing may take longer during launches, promotional periods or other times of unusually high demand.

You will receive an order confirmation by email after placing your order and, where available, a separate shipping confirmation once your parcel has been dispatched.

3. Shipping costs and delivery times

Available delivery methods, shipping charges and estimated delivery times are displayed at checkout before payment.

Delivery times are estimates and may vary depending on the destination, delivery provider, public holidays and circumstances outside our reasonable control.

Any delay caused by the delivery provider does not automatically entitle the customer to compensation, but we will assist in resolving delivery issues wherever reasonably possible.

4. Delivery details

Customers are responsible for providing a complete and accurate delivery address, telephone number and other information required by the selected delivery provider.

Please contact us immediately if you notice an error in your delivery details. We cannot guarantee that an address can be changed after an order has entered processing.

GROLA is not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

5. Parcel lockers and collection points

Where parcel-locker or collection-point delivery is selected, the customer is responsible for collecting the parcel within the period specified by the delivery provider.

If a parcel is returned to us because it was not collected, or because incorrect delivery information was provided, additional shipping charges may apply before the order can be sent again.

6. Lost or delayed parcels

Please check the tracking information provided by the delivery provider before contacting us.

If tracking has not been updated for an unusual period or your parcel appears to be lost, contact us at info@grola.lt with your order number.

The risk of loss or damage remains with GROLA until you, or a third party designated by you other than the carrier, physically receive the goods, except where you independently arrange a carrier not offered by us.

7. Damaged or incorrect deliveries

Please inspect your order after delivery.

If your parcel or products arrive damaged, defective or incorrect, contact us within 48 hours of delivery at info@grola.lt. Include your order number, a description of the issue and clear photographs of the parcel and affected products.

Eligible claims will be resolved through a replacement, refund or another appropriate solution at no additional cost to you.

8. Contact

For shipping-related questions, contact:

GROLA.LT
Email: info@grola.lt
Address: Gėlių g. 43, 21365 Ausieniškės, Lithuania